Dream Drones support
Frequently Asked Questions
Find helpful information about our framed photographic artwork, ordering, delivery, creative services and professional photography.
Artwork and Framing
Learn more about our photography collection, available formats, frame presentation and choosing artwork for your space.
What type of artwork does Dream Drones offer?
Dream Drones offers photographic artwork inspired by natural landscapes, wildlife, architecture, dramatic skies, quiet rural scenes and distinctive moments captured from both the ground and the air.
Are the photographs sold as framed prints?
Yes. The artwork is presented as framed photographic prints designed to arrive as a complete display piece. Product pages show the available sizes, framing options and presentation details for each photograph.
What print sizes are available?
Available sizes can vary by artwork. Please open the relevant product page to view the current size options before placing your order.
How do I choose the right artwork size?
Measure the wall area where the artwork will be displayed and consider the width of nearby furniture. Larger pieces work well above sofas, beds and consoles, while smaller prints are ideal for offices, reading areas and grouped gallery walls.
Will the printed colours match what I see online?
Every effort is made to present the artwork accurately. However, screen brightness, monitor settings and surrounding lighting may cause slight differences between the online image and the finished print.
Is the artwork ready to hang?
Framed artwork is intended for easy display. Please review the individual product details for information about the frame, backing and hanging method included with your selected piece.
Can I request a custom size or presentation?
Custom requests may be considered depending on the photograph, required dimensions and availability. Contact Dream Drones before ordering to discuss the specific artwork and size you have in mind.
Can the artwork be used in an office or commercial space?
Yes. Dream Drones artwork can complement offices, reception areas, hospitality spaces, studios and other professional interiors. For larger projects or multiple pieces, contact us to discuss your space and preferred visual direction.
Orders and Delivery
Important information about placing an order, preparation, packaging, shipping and delivery updates.
How do I place an artwork order?
Visit the artwork collection, choose your preferred photograph and available size, then add it to your cart and complete checkout.
How long does it take to prepare an order?
Preparation times depend on the selected artwork, frame and size. Current processing estimates should be reviewed during checkout or within the applicable shipping information before ordering.
How is shipping calculated?
Shipping costs are calculated according to the order contents, package size and delivery destination. The available shipping charge is shown during checkout before payment is completed.
Will I receive tracking information?
When tracking is available, the delivery information is sent to the email address used during checkout. Please check your inbox and spam folder for order updates.
How is framed artwork packaged?
Framed prints are prepared with protective packaging intended to reduce movement and protect the frame and printed surface during transportation.
Can I change my order after checkout?
Contact Dream Drones as soon as possible after ordering. Changes cannot be guaranteed once preparation or fulfillment has started.
Can I change the delivery address?
Address changes may only be possible before the order enters fulfillment. Contact us immediately with your order details and the correct delivery address.
What should I do if my order arrives damaged?
Photograph the outer packaging, shipping label, frame and damaged area as soon as the order arrives. Contact Dream Drones promptly with your order number and clear images so the issue can be reviewed.
Photography Services
Information about aerial photography, ground photography, personal sessions, event coverage and custom projects.
What photography services are available?
Dream Drones provides aerial and ground based photography and videography, including event coverage, family portraits, newborn photography and nature focused content.
Is your drone pilot professionally licensed?
Yes. Dream Drones operates with an FAA Part 107 licensed pilot and prioritizes safe, responsible and professional aerial operations.
Can I book both aerial and ground photography?
Yes. Depending on the project, aerial and ground photography may be combined to create a more complete visual collection. Availability depends on the location, weather, airspace and project requirements.
Do you photograph family and newborn sessions?
Yes. Dream Drones offers family and newborn photography with an emphasis on natural, meaningful and carefully composed imagery.
Do you provide event photography and videography?
Yes. Event coverage may include photography, videography or a combination of both depending on your needs, location and schedule.
How far in advance should I book a session?
Booking early is recommended, especially for events and dates with limited flexibility. Contact Dream Drones with your preferred date, location and project details to confirm availability.
Can weather affect an aerial session?
Yes. Rain, high winds, poor visibility and other conditions can affect safe drone operation. A session may need to be adjusted or rescheduled when conditions are unsuitable.
Do you accept commercial photography projects?
Commercial and collaborative projects are welcome. Provide as much information as possible about the intended use, location, schedule, required deliverables and visual direction when requesting a quote.
Returns and Support
Guidance for cancellations, returns, product concerns and getting additional assistance.
Can I cancel an order?
Contact Dream Drones immediately if you need to request a cancellation. Cancellation is not guaranteed after production or fulfillment has started.
Can framed artwork be returned or exchanged?
Return eligibility depends on the condition of the item, whether it was customized and the current store policy. Please review the website return policy before sending any item back. Returns should not be sent without approval.
What if I receive the wrong artwork or size?
Contact Dream Drones promptly with your order number and clear photographs of the item received, its packaging and the product label so the order can be reviewed.
Can I return a custom order?
Custom sizes, personalized products and specially prepared orders may not be eligible for standard returns unless they arrive damaged or incorrect. Confirm the applicable terms before approving a custom order.
Do you offer assistance choosing artwork?
Yes. Share the approximate wall dimensions, room type, preferred colours and the artwork you are considering. Dream Drones can provide general guidance on size and presentation.
How can I contact Dream Drones?
Use the website contact page and include your name, order number when applicable, and a clear description of your question or project. Providing complete details helps us respond more effectively.
Let us help you find the right perspective.
Explore the complete framed photography collection or contact Dream Drones with a question about an order, artwork or creative photography project.